Privacy Policy

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At Laser Lounge, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or receive treatment at our clinic.

By using our website or providing us with your personal information, you agree to the practices outlined in this Privacy Policy.

Information We Collect:

We may collect personal information including:

• Your name 
• Email address 
• Phone number 
• Date of birth 
• Medical history relevant to your treatment 
• Skin concerns and treatment history 
• Appointment and booking information 
• Payment information (processed securely through our payment providers) 
• Before and after photographs (with your consent) 
• Information submitted through website enquiry forms 
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We may also collect non-personal information such as your browser type, device information and website usage through cookies and analytics.

How We Use Your Information:

Your information is collected so we can:

• Respond to your enquiries 
• Schedule and manage appointments 
• Provide safe and personalised treatments 
• Maintain accurate client records 
• Recommend appropriate treatments 
• Send appointment reminders 
• Provide aftercare information 
• Improve our website and services 
• Send marketing communications where you have given your consent 

Marketing Communications:

If you subscribe to our mailing list, we may occasionally send you updates, promotions, clinic news and treatment information.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Sharing Your Information:

We respect your privacy and will never sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

• GetTimely (online bookings) 
• Payment processing providers 
• Email marketing platforms 
• Website hosting providers 
• Analytics providers 

These providers are required to keep your information secure and confidential.

We may also disclose information where required by law.

Protecting Your Information:

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we work hard to keep your information secure, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Website Analytics:

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

This information helps us improve our website and provide a better experience for our clients.

You can disable cookies through your browser settings if you prefer.

Accessing or Updating Your Information:

You may request access to the personal information we hold about you or ask us to correct any inaccurate information.

To do so, please contact us using the details below.

Third Party Links:

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Contact Us:

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Laser Lounge

Email: info@laserlounge.au

Phone: 0494 350 944

Address: Rear/79 Liebig St, Warrnambool VIC 3280